Cancellation and Refund Policy
Thank you for shopping at Wass Fashions Private Limited. We appreciate the trust you place in us and want to ensure you have a satisfying shopping experience. Please read our cancellation and refund policy carefully before making a purchase on www.wassthreads.com.
**1. Cancellation Policy:**
1.1 **Order Cancellation by Customer:**
Customers can cancel their order within 7 Day of placing it by contacting our customer support team at info@wassfashion.com . Please provide your order number and relevant details when requesting cancellation.
1.2 **Cancellation After Dispatch:**
Once an order is dispatched, it cannot be canceled. In such cases, please refer to our return policy.
1.3 **Cancellation by Wass Fashions Private Limited:**
We reserve the right to cancel an order if:
– The product is out of stock or discontinued.
– There are errors in pricing or product information.
– We suspect fraudulent activity.
If we cancel your order, you will be notified, and a full refund will be issued.
**2. Refund Policy:**
2.1 **Eligibility for Refund:**
Refunds are applicable under the following circumstances:
– Order cancellation within the specified time frame.
– Receipt of damaged, defective, or incorrect products.
– Non-delivery of the ordered products.
2.2 **Refund Process:**
Refunds will be processed within 7 business days of receiving the cancellation request or the returned product. The refund will be issued to the original payment method used for the purchase.
2.3 **Refund Amount:**
The refund amount will include the product cost and any applicable taxes. Shipping charges are non-refundable, except in cases where the return is due to our error or a defective product.
**3. Returns:**
3.1 **Return Procedure:**
If you receive a damaged, defective, or incorrect product, please contact our customer support team atinfo@wassfashion.com within 7 days of receiving the order. Our team will guide you through the return process.
3.2 **Return Shipping:**
Wass Fashions Private Limited will cover the return shipping costs for damaged, defective, or incorrect products. For other reasons, customers are responsible for the return shipping costs.
**4. Contact Us:**
If you have any questions or concerns regarding our cancellation and refund policy, please contact us at:
Wass Fashions Private Limited
Address: India – SSB 179, Sector 15 A, Hisar City
Email: info@wassthreads.com
Contact: +91 9991088868
We reserve the right to update or modify this policy at any time without prior notice. Please check our website for the latest version of our policies.
Thank you for shopping with Wass Fashions Private Limited!